Founded in 2009, ovo energy is one of the UK’s leading energy suppliers. It is committed to bringing the benefits of clean energy and home technology to its 1.5 million retail customers and believes in the power of people power to tackle climate change. It also aims to support the development of a greener, more resilient and fairer energy system.

The company is certified carbon neutral and climate active, offering customers 10% GreenPower by default and renewable energy plans with no extra cost. It also invests in solar, wind and hydropower generation assets as well as electric car charging tariffs.

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OVO Energy is a member of the Energy UK scheme and offers competitive prices for prepayment meters and Smart Meters, as well as fixed price deals. It is a founding member of the Green Gas Association and has a strong focus on supporting innovation and customer engagement with new technologies such as smart energy storage, which can help customers save money and lower their carbon footprint by using surplus energy to power appliances at off-peak times.

In 2021-22, OVO received a total of 302 complaints, with the most common reason being incorrect bills or statements. Its call centre responded to 89% of calls in under 30 seconds, and 2.9% of those that didn’t get a response hung up.

Customers with a prepayment meter can top up at PayPoint and Payzone outlets, and Post Offices as well as online via the OVO Energy Top-up app. Those with a smart meter can also top up over the phone (using Interactive Voice Response, IVR), online or at dedicated shops.